Shoppinghelp

SHOPPING HELP

Shipping information

World of INES are offering free standard delivery on all orders in Sweden and EU. Orders placed before 11 am (CET) are usually sent out the same working day and no longer than 3 working days from the time you place the order.

We use the following shipping methods:

Sweden: PostNord standard 1-3 days.

Europe: UPS Standard 2-5 days.

World:  Pls contact: shopping@worldofines.com for assistance.

When you place your order on the website, you will receive a confirmation receipt by e-mail.

  • When the parcel is dispatched, you will receive tracking information, so you can follow your parcel.
  • Your order will be sent to your closest Parcel Pick- up point.

Returns and exchanges

We do hope you will enjoy your garment. However, if it’s not to your satisfaction, we are happy to help you out with the return.

World of INES offer free returns. This is valid within Sweden and EU. The return must be done within 14 days from delivery to you. If you want to exchange size, -you just place a new order with the requested size.

Follow these steps for your return:

  • Fill in the parcel enclosed return-form and place it at inside the new parcel.
  • Use same packaging for the return or other type of similar proof plastic cover/ bag.
  • Contact shopping@worldofines.com for information and waybill.
  • Do not send anything before contacting us first. It may lead to longer handling.
  • Hand in your parcel to your closest Pick-up point.

Return address

L&D Retail AB
Box 24
149 21 Nynäshamn

Important information

  • We reserve the right to cancel your order if an item you have ordered is out of stock or if we identify a product or pricing error.
  • We accept returns within 14 days from delivery date.
  • All goods must be returned unused and in same condition as when received, with all labels and hang tags attached.
  • For returns, use the same packaging as received or other type of similar proof plastic cover/ bag. Make sure it’s securely closed before sending. Your pick-up point can assist with packaging tape. You are fully responsible for the product(s) being wrapped securely, to effectively avoid damage while they are in transit.
  • Please note that the full responsibility for the product is yours until the product has been safely delivered to us on the return address listed below on this page.
  • We cannot take responsibility for items destroyed or lost during return shipping. For your own safety we recommend you to keep the postage receipt with tracking number.

Refunds

Once we have received the goods and accepted the return, it will be refunded. The refund will be issued to the same credit card or invoice. Our aim is to handle the refund as soon as we can but not later than 14 days from receipt to our warehouse.

Uncollected Items

If your order is not collected and returned to us, -we reserve the right to charge a fee of 20 Eur to cover shipping and processing cost.  Uncollected orders are normally not covered by the right to return item.

Payments

World of INES accept the following payment methods:

  • Credit card Visa  or Mastercard
  • Klarna checkout and invoice
  • PayPal

All orders are subject to verification and acceptance before shipping.

Klarna

 

PayPal

 

Size guide

Please use the size guide next to each product to find the best suitable size for you.
If you have further questions, you are welcome to contact: shopping@worldofines.com

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